The EBS Service Assurance Offering enables companies to maintain complex IT environments on a reduced budget. The EBS Group has a dedicated team of skilled employees working in our 24x7 IT Network Operation Center (NOC) ensuring your environment stays up and running. This one-stop shop provides you with a single point of contact familiar with your environment and available for all your service needs.

Service Highlights:

• Assigned support representative for your account who is familiar with your environment
• Performance monitoring of your system (24x7x365)
• Automatic “Critical” and “Threshold” Alerting
• Monitoring of host services (processor load, disk and memory usage, running processes, log file, etc.)
• Notify process in place for all incidents based on client agreed process
• Less than a 30-minute  response time on critical issues 
• Threshold monitoring
• Backup verification / RMAN support
• Performance Tuning
• Issue documentation using our internal trouble-ticketing system
• Co-management and/or filing of Oracle Support Requests (SR’s)
• Escalation of SR’s
• History of System Performance and Configuration
• Application of Oracle and OS related patches

Complete collection, reporting and analysis of:

• Space Management - monitor disk space capacity, swap space available, objects reaching maximum extents, and amount of free space.
• Performance Management - monitor disk and network I/O, CPU utilization and paging rates, buffer, data dictionary and library cache miss ratios.
• Database Management - monitoring of rollback segment contention, notification of indexes that need rebuilding and other performance related events including assuring that all databases and AS applications.
• Fault Management - monitor systems and alert when specific types of events occur, such as when the database is down, the listener is down, new alerts have been written to the alert log and when users are blocked from performing transactions.
• Capacity Management - collection and analysis of data for both diagnosis of problem s and future planning.
• Backup and Recovery Management - assistance with definition of recovery plans and procedures and performing recovery activities as required. Verify Completion of Backups (as indicated in Log Files).

Administration of supported Oracle Applications Managing Application Components - start up and shut down of Oracle applications as required or prescribed:

• Managing Instances and Sessions - including creating new instances with appropriate initialization parameters, start up and shut down of Oracle database as prescribed, assuring that all databases and/or application processes  successfully start up and shut down during system backups and outages.
• Managing Schema Objects - creation of new objects, granting privileges on all objects, managing space usage of each schema object, creating database links and performing database reorganizations on a regular basis.
• Data Control - exports and imports of your Oracle database. Relocation of data files, online redo log files, and database control files. Ensure data integrity within each database instance by creating and maintaining constraints as defined.
• Database Security - create and maintain database security, data users, roles and/or profiles.